WISP Compliance Checker

ℹ️ About This Compliance Checker ▼ Show

🤖 Automated Checks (14 pages) ▼ Show

These 14 pages are fetched and analysed automatically. The AI model reads the actual page content and checks each requirement listed below. Results are scored PASS / WARN / FAIL / NOT FOUND.

A

📞 Contact Page

TCP Code s3.4 (NRS)

National Relay Service (NRS) reference or accesshub.gov.au link, phone, email, contact form, business hours

A

📣 Complaints Handling Policy

Consumer Complaints Handling Industry Standard 2018

2-day urgent / 15-day resolution / 10-day action timeframes · method to lodge · TIO reference for unresolved complaints

A

💰 Financial Hardship Policy

Telecommunications (Financial Hardship) Industry Standard

Free hardship assistance stated · ≤500-word summary page · application form · hardship-specific contact · TIO reference

A

🛡️ DFSV Policy

DFSV Consumer Protections Industry Standard 2025 (mandatory since 1 July 2025)

Explicit DFSV policy statement · support access process · DFSV-specific contact · external support references (e.g. 1800RESPECT)

A

🔒 Privacy Policy

Privacy Act 1988 / Telecommunications Act 1997 Part 13

Legislation referenced · information types collected described · third-party disclosure · customer access and correction rights

A

📋 Fair / Acceptable Use Policy

TCP Code C628:2019 s3.2

Acceptable and unacceptable use defined · consequences of violations · all service types covered

A

📄 Standard Form of Agreement

TCP Code C628:2019 s4.6

Contract term stated · pricing schedule · early termination fees · exit rights · dispute resolution reference

A

💳 Credit Management Policy

TCP Code C628:2019 s6.7–6.10

Credit assessment criteria · suspension notice timeframes · disconnection criteria · hardship reference · reconnection process

A

👥 Authorised Representatives & Advocates

TCP Code C628:2019 s3.5–3.6

Rep vs advocate distinction · appointment process · limits on authority · revocation process

A

🖥️ Hardware Terms & Conditions

Australian Consumer Law / TCP Code

Warranty terms · owned vs rented distinction · repair/replacement process · Australian Consumer Law reference

A

🔧 Installation & Cancellation Policy

TCP Code C628:2019 s4.6

Installation process and timeframes · relocation conditions · cancellation notice requirements · hardware on cancellation

A

⚡ Outage Communication Policy

Customer Communications for Outages Industry Standard 2024

Notification commitment · 6-hourly updates in first 24 hours of a significant local outage · notification channels · fault reporting process

A

👨‍👩‍👧 Family Filters / Online Safety

TCP Code / WISPAU Bronze Requirements

Parental controls described · Broadband Education Package link (austelco.org.au/BEP/) · eSafety Commissioner link · filter request process

A

📊 Plans / Pricing — CIS Check

TCP Code C628:2019 s4.2 (Critical Information Summary)

CIS link near pricing content (not only in footer) · labeled "Critical Information Summary" in full · CIS includes BEP link · TIO and NRS links present

Homepage-level checks also run automatically: TIO signal in nav/footer · Financial Hardship link in nav/footer · National Relay Service reference · WCAG Level A basics (title tag, lang attribute, image alt text)

⚠️ Manual Review Required (6 items) ▼ Show

These items cannot be verified by inspecting a public website. They require internal system testing, document review, or third-party confirmation. They are listed in the report with guidance on what to check.

M

Financial Hardship Link on Billing Notices / Invoices

TCP Code C628:2019 s6.6

All invoices must reference the financial hardship policy. Must be verified in your billing system — not visible on the website.

M

CIS Content Accuracy & Completeness

TCP Code C628:2019 s4.2.2

Each CIS must be reviewed manually: pricing current, all required fields present, ≤2 A4 pages, exit conditions accurate.

M

Customer Service Guarantee (CSG) Waiver

Telecommunications (CSG) Standard 2023

If providing VoIP replacing a landline, confirm whether CSG obligations apply. If not met, a CSG Waiver must be on the website.

M

Plain Language & Readability

TCP Code C628:2019 s3.2.2

All consumer-facing policies must be reviewed for plain language, short sentences, minimal jargon — approximately Year 10 reading level.

M

TSRMP / CIRMP Applicability Assessment

SOCI Act 2018 / TSRMP Rules 2023

Determine whether CIRMP thresholds apply: critical telecom assets as a carrier, 20,000+ active services, or services to a Commonwealth entity.

M

Interception Capability Statement

Telecommunications (Interception and Access) Act 1979 s193/s201

Determine if nominated under the TIA Act as requiring an Interception Capability Plan. Lodge with OCAC by 1 July annually if applicable.

⛔ Not Checkable via Website (8 items) ▼ Show

These obligations relate to internal systems, staff records, regulatory submissions, and platform behaviour — none of which are visible on a public website. They are listed in the report with regulatory links and guidance.

N

Staff Training & Compliance Records

TCP Code s3.4, s4.5 / DFSV Standard 2025

Financial Hardship, DFSV, Complaints Handling, Responsible Selling training completion. DFSV within 1 month of hire + annual refresher.

N

Annual CommCom TCP Compliance Attestation

TCP Code s10 — due COB 1 September each year

Submit to CommCom via CSP Portal (csp.commcom.com.au), endorsed by CEO or senior manager.

N

TIO Membership — Active Status

Telecommunications (Consumer Protection and Service Standards) Act 1999

Active membership is mandatory. Website TIO references are auto-checked but current membership status must be verified via tio.com.au.

N

Complaints Handling — In Practice

Consumer Complaints Handling Industry Standard 2018

Actual compliance with 2/15/10 working day timeframes, complaint registers, and trend identification require internal audit.

N

Data Retention Implementation

Telecommunications (Interception and Access) Act 1979 — Data Retention

Systems must retain specified telecom data for minimum 2 years, encrypted. Requires internal data architecture review.

N

Automated Usage Notifications (50% / 85% / 100%)

TCP Code C628:2019 s6.4–6.5

Billing platform must auto-notify at 50%, 85%, 100% of data allowance and on suspension. Must be tested in the billing system.

N

Regional Broadband Scheme (RBS) Reporting

ACMA — annual report required

Annual RBS reports to ACMA. Fixed wireless exempt from per-premise charge but nil report may still be required.

N

ACMA Eligible Revenue Reporting

ACMA — due before end of October annually

Annual eligible revenue report to ACMA. Most WISPs qualify as non-participating persons (under $25M) but must confirm classification.

Website to Audit

Fetches homepage HTML directly · Extracts nav/footer links · Analyses each required page · Generates PDF + HTML report

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Starting…

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1. Fetch HTML

2. Extract Links

3. Analyse Pages

4. Generate Reports

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Discovered Homepage Links

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Page Compliance Analysis

Required Page	Identified URL	Source	Result

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Debug Log

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Audit Complete

⬇ Download HTML Report

✉ Email Report

Sends the HTML report as an attachment. Configure SMTP in /opt/wisp-compliance/.env — test SMTP connection

WISP / ISP Website Compliance Checker